Política de reembolso
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please be sure to send your item(s) back in full accordance with our return policy:
- Items must be sent back within 14 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, and undergarments are non-returnable.
- We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
- Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email firstname.lastname@example.org, email@example.com for assistance before returning.
- All returns must include a return request form.
- Please contact firstname.lastname@example.org, email@example.com for return request form.
- When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
- Return drop-offs are not accepted at our Distribution Center or corporate office.
- ENJEAN is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.